Refund policy
Return and Refund Policy
We have a 14-day return policy, which means you have 14 days from the date you receive the last item in your order to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with its tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Start a Return
To initiate a return, you must contact us at info@campeda.com or through our live chat. We will provide you with all the necessary shipping details, including the correct warehouse address where the product must be sent.
DO NOT SHIP ANY ITEMS WITHOUT CONTACTING US FIRST!
If the product is shipped to an incorrect address, it will be returned to the sender. Please note that our registered office address is not the same as our warehouse address.
If your return is accepted, we will provide you with all the instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Except for certain items, depending on the supplier, return shipping costs are the responsibility of the customer.
If you have any questions about returns, you can always contact us at info@campeda.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you purchased and, once the return has been accepted, make a separate purchase for the new item.
European Union
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without providing justification.
As stated above, your item must be in the same condition as when you received it, unworn or unused, with its tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
Customers who placed their order using only a phone number can initiate a return request through the link provided in their order confirmation SMS.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically receive a refund to your original payment method within 10 business days.
Please note that your bank or credit card company may also take some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@campeda.com.
You can log in directly to your account to submit a request: